Frequently Asked Questions

It's simple, 5 steps: ① Add HancuiPrescipt on WeChat (or WhatsApp/email) → ② Send your prescription photo+shipping country → ③ We will provide a quote within 2 hours → ④ Confirm payment → ⑤ Dispense and ship the medication, with logistics available throughout the process. From prescription to quotation, within 2 hours on working days.

Yes, * * dispensing requires a prescription * * - this is your responsibility and also a compliance requirement. If you do not have a prescription overseas, we recommend: ① seeing a local traditional Chinese medicine practitioner/clinic to prescribe (many overseas cities have practicing traditional Chinese medicine practitioners); ② Those with medical records in China can contact their original doctor; ③ You can also provide your past prescriptions or medical records for consultation (please consult customer service for details). We do not prescribe or recommend medication.

You can take photos, please take them clearly, completely, and with the four corners aligned to ensure that the drug name and weight (dose) are clearly visible. After receiving it, we will double check each flavor with you before quoting, and only after confirming that there are no errors, will we dispense the medicine. You can also send a PDF or screenshot directly.

Prescription sent during working hours, quoted within 2 hours; After confirming payment, the medication and packaging are usually sent out within 1-2 working days. The delivery time depends on the region (see Q16 time limit table), and the logistics tracking number can be provided throughout the process for traceability.

At present, it mainly covers Southeast Asia/Asian Chinese regions (Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam, Japan, South Korea, Hong Kong, Taiwan, etc.). For other regions, please consult customer service first to confirm if delivery is possible - some countries have different import policies for traditional Chinese medicine, and we will assess according to the regulations of the receiving country before informing you.

Both can be used: WeChat (HancuiRescipt) as the main user; Recommended WhatsApp for Malaysian/Indonesian/Philippine customers; Also supports email. Southeast Asian customers reply the fastest using WhatsApp.

We are * * dispensing according to your prescription for each individual ingredient * *: Each medicinal herb is individually packaged as granules, and each ingredient is accurately weighed by a computer. After being combined according to the prescription ratio, they are individually molded into small packages, one package at a time. The dispensing process is transparent and can provide real-life dispensing photos. Not a pre mixed 'big pot medicine'.

We select Chinese medicine formula granules from qualified suppliers, and the dispensing process is reviewed by pharmacists. The packaging is sealed and moisture-proof. We can provide qualification and testing related information (please consult customer service for details). This is also the reason why we dare to promise to "review by the party and compensate for any missing items".

The general shelf life is 12-24 months in an unopened and sealed state (according to the packaging label). Storage method: Store in a cool and dry place, away from light and moisture. Take as soon as possible after opening. Confirm that the particles are not damp or clumped before each rinse.

Take 1 small packet each time, dilute with 150-200ml warm water (70-80 ℃), stir well, and take after warming. **Please strictly follow the doctor's advice or the instructions on the medication bag for the number of times and dosage taken. We will label your prescription information on the packaging when dispensing. If you are unsure, be sure to ask your doctor first.

Okay. We have commonly used single flavor granules (such as Qi tonifying, blood nourishing, spleen strengthening, etc.), which can be purchased according to taste. It is recommended to use under the premise of understanding one's own situation or having medical advice; The demand for "regular medicines" can also be directly recommended by consulting customer service.

**Special populations (pregnant women, breastfeeding women, children, elderly people, chronic disease patients) must consult a doctor first and use * * according to medical advice. We provide medication dispensing services, do not provide medication advice, and are not responsible for use that has not been evaluated by a doctor.

The active ingredients of granules and decoction pieces are homologous, but the extraction process and dosage form are different; Whether it is suitable to use granular form is determined by your doctor based on the condition. The core advantages of granules are precise dosage, convenient administration, and stable quality (the consistency of ingredients in each batch of the same formula is more stable than manual decoction). Please follow the doctor's advice in the end.

Chinese medicinal herbs/granules are classified as legally imported food/traditional medicine in most countries, but * * regulations vary among countries * * (such as Singapore HSA, Malaysia NPRA, Indonesia BPOM). We will evaluate according to the regulations of the receiving country before shipment, and notify high-risk countries or ingredients in advance. We will also declare and package according to the requirements. We have stable delivery to multiple countries with a very low probability of being detained; In case of customs clearance, we will assist you in following the procedures (see Q19).

The quantity that can be shipped in a single shipment is limited to a reasonable amount for personal use. Each country has regulations on the quantity/composition of imported traditional Chinese medicine, and excessive quantities may be required to be declared or returned. Suggest placing orders based on 1-3 months of usage; If you need a large quantity, please consult customer service for evaluation first.

① Contact customer service as soon as possible, and we will provide waybill information and declaration materials to assist in processing; ② If the destination country's regulations restrict customs clearance, it shall be handled according to the agreement (see after-sales terms, Q33); ③ We have conducted a compliance assessment before shipping, and such situations rarely occur. **Please provide accurate and truthful shipping information. Any incorrect information that may result in customs clearance failure will be the responsibility of the individual.

The particles are individually sealed in small packages, with moisture-proof inner lining and pressure resistant outer box, which are not easily damaged during normal transportation. If you receive damaged outer packaging or abnormal contents, please take a photo as evidence and contact customer service for replacement or handling.

Some countries classify specific medicinal herbs as controlled/banned (such as those containing toxicity, wild animal ingredients, etc.). We evaluate each party according to the regulations of the receiving country, and will clearly inform in advance whether the controlled ingredients can be shipped, and we will never violate the rules for shipping. If your prescription contains such ingredients, we will proactively communicate alternative solutions (you need to confirm with your doctor).

The quotation will * * list the drug cost, packaging cost, and shipping cost * *, making it clear at a glance. Payment supports WeChat/Alipay transfer and bank transfer (some countries support local transfer/remittance). Please consult customer service for specific methods. Payment will only be made after confirming the quotation.

There is no mandatory minimum consumption. New customers can try placing small orders first (such as 1-2 weeks of usage or single flavor spare granules), experience the process and service quality, and then place orders according to their needs.

① Before dispensing: Free cancellation and refund are available after payment and before shipment; ② After shipment: Due to personal reasons (wrong purchase/unwanted), returns are not supported (customized dispensing products+cross-border features), but we are responsible for quality issues (see Q33); ③ Due to our reasons (wrong pairing/lack of flavor/missing delivery), we will verify and provide a free replacement or refund.

Prescription pictures are only used for dispensing and quoting, and will not be used for any other purpose or shared with the public. We protect your personal information in accordance with our privacy policy, as detailed on the website's privacy policy page. If you do not wish to keep it, you can request deletion after the medication is dispensed.

*We do not make any promises of efficacy - this is the bottom line and a responsible approach. The therapeutic effect of traditional Chinese medicine varies from person to person due to illness, requiring time and possibly requiring doctors to adjust the plan. What we can guarantee is: * * strictly follow your prescription for medication, traceable medicinal materials, precise dosage, and intact packaging * . Please communicate with your doctor to evaluate the treatment effect. Anyone who promises to 'package and cure', please be vigilant.

① * * Customized by prescription * : Local pharmacies mostly provide finished/fixed prescriptions, and we will prepare them according to your personal prescription, taste by taste; ② * * Stable Quality * : Computerized weighing, independent plastic packaging, precise dosage; ③ * * Price Transparency * : Detailed quotation by square meter; ④ * * Service worry free * : Chinese communication, 2-hour quotation, global direct mail to home, no need to go to the store and wait for goods. Suitable for overseas Chinese who have fixed formulas and need long-term conditioning.

Welcome to collaborate. We can provide particle dispensing services for your patients (prescription dispensing, direct mail to patients), as well as engage in bulk cooperation. For details of cooperation, please contact HancuiRescipt via WeChat to discuss.

can't. We are a medication dispensing service provider and do not provide diagnosis or recommend medication. If you have a prescription, we will follow it. If you don't have a prescription, we suggest you consult a doctor first. We only sell "dispensing+delivery" services, not "recommendations".

Our responsibility includes compensation for: wrong matching, missing taste, missing delivery, damaged packaging, moisture and deterioration (damage upon opening the box) → take photos as evidence, and provide free replacement or refund after verification. We will negotiate based on the actual situation, which is not our responsibility (customs policies, incorrect information filling, personal reasons). The specific terms are subject to confirmation at the time of purchase.

Please send us a new prescription at any time and provide us with a new quotation for dispensing. The process is the same as the first order. The remaining particles can be stored properly at room temperature for future use (pay attention to the shelf life), or consult a doctor for further use. There is a dedicated service channel for repeat purchases by old customers.

The most convenient way to repurchase from the same party is to send "repurchase+party name/number" on WeChat, and we will retrieve the file for quick quotation. Old customers have repurchase discounts and priority shipping channels. For more details, please consult customer service.

Can issue receipts/formal invoices (including details). The official invoice depends on the tax system situation in the region. Please specify your requirements when placing the order, and we will try our best to cooperate.